A complaint program is not a complaints table
Regulators require a program. Most platforms ship a list with a status column.
A dashboard is a way to look at data. It is not a way to use it.
Platforms serving regulated lenders usually expose their record through a web interface, sometimes with CSV export. That is enough to answer a question. It is not enough to build a control.
The difference matters because the useful applications of compliance data are continuous, not occasional: your own monitoring, your warehouse, your board reporting, your model inputs, your auditors' sampling. All of those need the data to arrive without a person clicking.
Read access to your own records through a programmatic interface, scoped to your organization, with credentials distinct from the ones that write. Specifically:
If a number appears on a dashboard and nowhere else, you cannot monitor it. You can only look at it.
Ask whether you could rebuild the vendor's compliance dashboard yourself from their read interface. If yes, the record is available to you. If it needs a screen, you are renting a view of your own data.
Ask for read-only credentials during evaluation, not after signing. What you can pull in an afternoon tells you what you will be able to monitor.
Pick a closed project. We will show you the document you would hand a regulator. If it does not answer the question, nothing else matters.